Instead, a scammer has likely copied information from your account to create a duplicate one. Facebook doesn’t give you the option of sending a friend request twice. The trouble is, you never sent them one, having no need to since you didn’t create a new profile. Perhaps you’ve had an experience where someone you know who you’re already friends with on Facebook mentioned they accepted your new friend request last night. How to Contact Facebook About Someone Impersonating You One helpful thing to know from the start is that the help section for personal users is different from the one business users should access. Your best bet is to contact Facebook through its various support channels. However, they complained about not receiving replies, even after sending multiple emails. People discussed how they used that email address to try and receive help about severe issues - such as their accounts getting hacked.

The site publishes no phone number and does not have a customer support team for phone-based queries.įacebook used to offer the option of email contact, with the most commonly suggested email address being However, recent accounts from users on Reddit and elsewhere suggest using email to get in touch won’t get you anywhere. Since Facebook is an online-based offering, it makes sense that its support methods happen through the internet, too. Let’s go over how to do that, why you might need to and your options instead of or in addition to contacting Facebook. Facebook is generally a user-friendly platform, but you’ll occasionally run into problems that make contacting someone at the social media site necessary.

How to get in touch with facebook